The Power Plug (“we”, “our” or “us”) is committed to developing technology that gives a safe online experience and protects your privacy.

This Privacy and Security Statement discloses the privacy policy and security practices for the The Power Plug site. This site is specifically designed for persons who are 18 years of age or older and is intended for use by persons who have the authority to make energy purchasing decisions for their household or business. No one under the age of 18 may provide any personal information to us or access or use our Services.


The Power Plug is committed to maintaining the security of Personal Information (defined below) obtained through our site. We take commercially reasonable precautions to protect your Personal Information both online and offline. Our security policy keeps Personal Information that is stored in our systems protected from unauthorized access. The Power Plugsecures personally identifiable information you provide on computer servers in a controlled, secure environment, protected fromunauthorized access, use or disclosure. The Power Plug systems are
configured with data encryption technologies and firewalls. When you send Personal Information to us over the Internet, or we send it to service providers over the Internet, your data is protected by Secure Socket Layer (SSL) technology to ensure safe transmission. Our employees are prohibited from using or disseminating such information in any unauthorized manner.


On those pages of our site where Personal Information is required for the purchase of a product or service, we describe what information is required in order to provide you with the product, service or information that you have requested.
We do not knowingly collect information from children under 18. If a Service Provider requires a birth date to order a specific product or service, you will not be able to enter a birth date that indicates that you are less than 18 years old.
We collect Personally Identifiable Information when you:

  • Become authorized to use our site through enrollment
  • Purchase a product or service
  • Request further information regarding a product or service
  • Disconnect a service
  • Contact us


The Power Plug collects personally identifiable information, such as your email address, name, home or work address or telephone number. The Power Plug also collects anonymous demographic information, which is not unique to you, such as your ZIP code, age, gender, preferences, interests and favorites.

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through the The Power Plug public message boards or the The Power Plug blog, this information may be collected and used by others. Note: The Power Plug does not read any of your private online communications.

The Power Plug encourages you to review the privacy statements of web sites you choose to link to from The Power Plug so that you can understand how those web sites collect, use and share your information. The Power Plug is not responsible for the privacy statements or other content on web sites outside of the The Power Plug and The Power Plug family of web sites.


There is also information about your computer hardware and software that is automatically collected by The Power Plug. This information can include: your IP address, browser type, domain names, access times and referring Web site addresses. This information is used by The Power Plug for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the The Power Plug web site. The The Power Plug site uses “cookies” to help personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you.

One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. For example, if you personalize The Power Plug pages, or register with the The Power Plug site or services, a cookie helps The Power Plug recall your specific information on subsequent visits. This simplifies the process of recording your personal information, such as billing addresses, shipping addresses, and so on. When you return to the same The Power Plug web site, the information you previously provided can be retrieved, so you can easily use the The Power Plug features that you customized.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of The Power Plug services or web sites you visit.


The Power Plug collects payment information necessary to set up the billing for The Power Plug membership and the services and products that you purchase. If you use a credit card for payment, the information The Power Plug may collect includes card number, card type, cardholder name, billing address and expiration date. If you use automatic deduction (electronic funds transfer) to purchase services or products, The Power Plug may collect account information necessary to set up the billing and payment for the services and products that you purchase. This account information includes the account number, account type, account name and the ABA routing number of the financial institution where the account is located.


The Power Plug

The Power Plug collects and uses your personal information to operate the The Power Plug web site and deliver the services you have requested. The Power Plug may also use your personal information to inform you of other products or services available from The Power Plug and its affiliates. The Power Plug may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Energy Service Providers

All services and products throughout our site are provided by unaffiliated third parties. When choosing to purchase products or services from any service provider, you must take into consideration that you will be transacting business directly with this service provider. The information provided will be similar to information that would be provided pursuant to a purchase of such product or service by telephone or in person.

The Power Plug provides your personal and purchase information to third party service providers, as necessary, to enroll you in the services selected. While it is our intention to only work with reputable service providers, The Power Plug encourages you to review the privacy polices of third party service providers. The Power Plug is not responsible for the privacy statements or other service providers. The Power Plug is not responsible for the security of personal information used to enroll you in third part services and is not liable for losses resulting from third party service provider data breeches.

Other Third Parties

The Power Plug does not sell, rent or lease its customer lists to third parties. The Power Plug may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party. In addition, The Power Plug may share data with trusted partners to help us perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to The Power Plug, and they are required to maintain the confidentiality of your information.

Disclosure of Sensitive Information

The Power Plug does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.

Legal Obligations

The Power Plug will disclose your personal information, without notice, if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on The Power Plug or the site; (b) protect and defend the rights or property of The Power Plug; and, (c) act under exigent circumstances to protect the personal safety of users of The Power Plug, or the public.

Changes to this Statement

The Power Plug will occasionally update this Statement of Privacy to reflect company and customer feedback. The Power Plug encourages you to periodically review this Statement to be informed of how The Power Plug is protecting and using your information.

Contact Information

The Power Plug welcomes your comments regarding this Statement of Privacy. If you believe that The Power Plug has not adhered to this Statement, please contact The Power Plug at We will use commercially reasonable efforts to promptly determine and remedy the problem.